Due to the characteristics of the carpool service, we will not be able to wait for other customers. Please see below for a full refund in the event of flight delay/cancellation. We will refund you within 3 business days after receiving the following processing.
Refund flow
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If you cannot get on the train, please cancel from My Page first.
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Please prepare a delay certificate (or an image that shows the delay).
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Check History. Click the link at the bottom of the screen.
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Please attach the image of the certificate you obtained and apply for delay/cancellation.
