Due to the characteristics of the carpool service, we will not be able to wait for other customers. Please see below for a full refund in the event of flight delay/cancellation. We will refund you within 3 business days after receiving the following processing.
Please note that cooperation in transferring to the next flight due to overbooking (cooperation in the flex traveler system) is not eligible for refund.
Refund flow
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Please prepare a delay certificate (or an image that shows the delay).
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Please attach the image of the certificate you obtained and apply for delay/cancellation.
Once your questions are answered, enjoy a comfortable airport transfer with NearMe's Airport Shuttle.